Yes, shipping is 100% free and there are no hidden fees on our entire catalog for orders shipped to Mainland France, from the'Germany and the'Austria.

There is no minimum purchase amount: the price shown in your shopping cart is the final price you'll pay.

For large equipment (log splitters, wood saws, yard waste shredders, rotary tillers, micro-tractors, trailers):

• Please make an appointment in advance: The specialized carrier will call you or send you a text message to confirm the delivery date and time slot.
• Assisted unloading on the ground: Delivery is made by a truck equipped with a hydraulic tailgate and a pallet jack to unload the equipment right at your property's entrance without any effort on your part.
• Directions: Please make sure your access road is passable for a standard delivery truck.

• Standard Packages & Replacement Parts: Orders are processed within 24 to 48 business hours and shipped within 3 to 5 business days via Colissimo, DPD, or GLS.
• Motorized equipment & machinery on pallets: Preparation and technical inspection in the workshop within 24 to 72 business hours, followed by delivery by appointment within 3 to 6 business days.

As soon as your order leaves our dealership in Witry-lès-Reims, you'll receive an email and a text message with your active tracking number so you can track the shipment in real time.

You can also check the status at any time from your SICAMA account, under the «My Orders» section.

For large shipments via heavy-duty freight carrier, delivery takes place exclusively by appointment scheduled with you. If something comes up, the carrier will contact you to reschedule a new date with no hassle.

For small Colissimo or DPD packages, a delivery notice will be left for you, and your package will be dropped off at the pickup location closest to your home.

Yes, without fail. As an authorized dealer since 1980, we do not simply deliver sealed boxes without inspecting them. Every machine is inspected by our mechanics in the workshop: visual inspection, torque checks, safety component checks, and 4-stroke engine oil level checks included.

To ensure safe transport and prevent damage, the machines are pre-assembled in the workshop at 85-90%. Only the peripheral components (wheels, drawbar, handles, or guards) need to be attached upon delivery.

Assembly is easy for anyone, takes between 30 and 60 minutes, and comes with detailed instructions in French. If you have any questions, our technicians will guide you free of charge by phone at +33 7 57 93 61 32.

Yes. We maintain a long-term inventory of wear parts (blades, shredder knives, belts, filters, log splitter wedges, spark plugs) and genuine parts for all the brands we carry, with a commitment to availability for at least 10 years.

You can pay for your order securely using:

• Credit card (Visa, Mastercard, Carte Bleue) with enhanced 3D-Secure security protocol.
• Secure Bank Transfer : The bank account information (IBAN/BIC) is provided to you directly upon payment confirmation to facilitate a quick transfer.

All data exchanged is encrypted using the 256-bit SSL security standard.

Yes, absolutely. An official, compliant invoice with itemized VAT will be sent to you by email immediately after you place your order. You can enter your intra-Community VAT number and company name directly on the order page.

If you encounter any difficulties entering your address or completing the payment, our sales and technical support teams are here to assist you or take your order by phone at +33 7 57 93 61 32 or by email at infos@sicama.eu.

All new equipment sold by SICAMA comes with a 2-year manufacturer's warranty parts and labor. Our dealership has an on-site repair shop and a dedicated after-sales service department to handle all requests directly, without any middlemen.

When your pallet or package is delivered, inspect the outer packaging. If you notice any damage:

1. Enter precise and detailed written reservations on the driver's receipt (e.g., «Broken pallet, dented metal housing» — since the vague statement «subject to unpacking» is not legally valid).
2. Take clear photographs of the anomaly.
3. Please notify our customer service department within 48 hours at infos@sicama.eu : We'll handle the issue right away and ship the necessary replacement parts or replace the item at no cost to you.

You have a statutory period of 14 full days after the delivery date to return an unused item to us, complete and in its original packaging. Please contact our customer service department first at infos@sicama.eu to get the instructions and the return address for the repair shop.