{"id":29793,"date":"2026-08-24T07:34:49","date_gmt":"2026-08-24T07:34:49","guid":{"rendered":"https:\/\/fre.heqa4813.odns.fr\/retours-remboursement\/"},"modified":"2026-09-24T09:13:40","modified_gmt":"2026-09-24T08:13:40","slug":"retours-remboursement","status":"publish","type":"page","link":"https:\/\/sicama.eu\/it\/retours-remboursement\/","title":{"rendered":"Retours &#038; Remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29793\" class=\"elementor elementor-29793\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-184a76a e-flex e-con-boxed e-con e-parent\" data-id=\"184a76a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-553fc04e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"553fc04e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"container\"><div id=\"model-response-message-contentr_3b6bd805707eb97c\" class=\"markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color stronger\" dir=\"ltr\" aria-busy=\"false\" aria-live=\"polite\"><h3 data-path-to-node=\"3\">D\u00e9lai de retour<\/h3><p data-path-to-node=\"4\">Le client dispose d\u2019un d\u00e9lai de <b data-path-to-node=\"4\" data-index-in-node=\"32\">30 jours<\/b> apr\u00e8s r\u00e9ception de sa commande pour demander un retour.<\/p><p data-path-to-node=\"5\">Toute demande doit \u00eatre adress\u00e9e par e-mail \u00e0 : <strong>infos@sicama.eu<\/strong>.<\/p><h3 data-path-to-node=\"7\">Conditions de retour<\/h3><p data-path-to-node=\"8\">Les produits retourn\u00e9s doivent \u00eatre :<\/p><ul data-path-to-node=\"9\"><li><p data-path-to-node=\"9,0,0\">non utilis\u00e9s ;<\/p><\/li><li><p data-path-to-node=\"9,1,0\">propres ;<\/p><\/li><li><p data-path-to-node=\"9,2,0\">complets ;<\/p><\/li><li><p data-path-to-node=\"9,3,0\">dans leur emballage d\u2019origine.<\/p><\/li><\/ul><p data-path-to-node=\"10\">Les retours incomplets, d\u00e9t\u00e9rior\u00e9s ou impropres \u00e0 la revente ne pourront pas faire l&rsquo;objet d&rsquo;un remboursement.<\/p><h3 data-path-to-node=\"12\">Frais de retour<\/h3><p data-path-to-node=\"13\">Chez <b data-path-to-node=\"13\" data-index-in-node=\"5\">SICAMA<\/b>, <b data-path-to-node=\"13\" data-index-in-node=\"13\">les retours sont gratuits<\/b>.<\/p><h3 data-path-to-node=\"15\">Produits exclus du retour<\/h3><p data-path-to-node=\"16\">Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, ne peuvent pas \u00eatre retourn\u00e9s :<\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\">les produits personnalis\u00e9s ou confectionn\u00e9s sur mesure ;<\/p><\/li><li><p data-path-to-node=\"17,1,0\">les produits p\u00e9rissables ;<\/p><\/li><li><p data-path-to-node=\"17,2,0\">les produits ouverts ne pouvant \u00eatre revendus pour des raisons d\u2019hygi\u00e8ne ou de s\u00e9curit\u00e9.<\/p><\/li><\/ul><h3 data-path-to-node=\"19\">Remboursement<\/h3><p data-path-to-node=\"20\">Apr\u00e8s r\u00e9ception et v\u00e9rification de la conformit\u00e9 du retour, le remboursement est effectu\u00e9 sous un d\u00e9lai maximum de <b data-path-to-node=\"20\" data-index-in-node=\"115\">14 jours<\/b> via le moyen de paiement utilis\u00e9 lors de la commande initiale.<\/p><h3 data-path-to-node=\"22\">Produit d\u00e9fectueux ou erreur de commande<\/h3><p data-path-to-node=\"23\">En cas :<\/p><ul data-path-to-node=\"24\"><li><p data-path-to-node=\"24,0,0\">d\u2019erreur de pr\u00e9paration ;<\/p><\/li><li><p data-path-to-node=\"24,1,0\">de produit d\u00e9fectueux ;<\/p><\/li><li><p data-path-to-node=\"24,2,0\">de produit re\u00e7u endommag\u00e9 ;<\/p><\/li><\/ul><p data-path-to-node=\"25\">Merci de contacter rapidement le service client \u00e0 : <strong>infos@sicama.eu<\/strong><\/p><p data-path-to-node=\"26\">Veuillez joindre \u00e0 votre demande :<\/p><ul data-path-to-node=\"27\"><li><p data-path-to-node=\"27,0,0\">le num\u00e9ro de commande ;<\/p><\/li><li><p data-path-to-node=\"27,1,0\">des photographies claires du produit et de l&#8217;emballage ;<\/p><\/li><li><p data-path-to-node=\"27,2,0\">une description pr\u00e9cise du probl\u00e8me rencontr\u00e9.<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours SICAMA &#8211; page officielle SICAMA. D\u00e9lai de retour &#038; R\u00e9tractation Le client dispose d&rsquo;un d\u00e9lai de 30 jours apr\u00e8s<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29793","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/pages\/29793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/comments?post=29793"}],"version-history":[{"count":23,"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/pages\/29793\/revisions"}],"predecessor-version":[{"id":36000,"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/pages\/29793\/revisions\/36000"}],"wp:attachment":[{"href":"https:\/\/sicama.eu\/it\/wp-json\/wp\/v2\/media?parent=29793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}